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Our maintenance department is available
24 hours, 7 days and provides quality solutions to a wide
range of commercial and domestic plumbing challenges. Our
dedicated, qualified and highly trained team actively pursues
and effectively resolves plumbing, roofing & electrical
challenges including emergency breakdowns and programmed maintenance
work.
We offer immediate response to urgent calls 24 hours, 365
days of the year and guarantee "Peace of Mind, Right
on Time".
WE SERVICE:
- Homes - yours and your rentals
- Commercial Premises
- Industrial Sites
- Nursing Homes, Hospitals and other
sites with special needs
SERVICE AREA
Our service area spans regions as far
south as Caves Beach & Morisset, west to Cessnock, north
to Raymond Terrace & Port Stephens and of course the whole
Newcastle area.
Select a department for more information
Handy Hints
HANDY HINTS
Save time and money
before you call our plumbers
| 1. |
Clear the area around the problem to save
time when our plumber arrives. eg vanity, under sink cupboards) |
| 2. |
Identify the problem as best you can and
advise what materials you think our plumber may need. |
| 3. |
Make the most of your call out fee by having
any other maintenance problems fixed at the same time. |
| 4. |
In an after hours emergency, if you can
wait until morning, turn the water off overnight to save
on after hours costs. |
Save time and money
before you call our electricians
Fault finding - do it yourself, if your safety switch (Earth
Leakage Circuit Breaker ELCB) has tripped out, follow these
simple steps:
| 1. |
Remove all appliances plugged into the
faulty circuit. |
| 2. |
Reset the ELCB (if ELCB won't reset call
us). |
| 3. |
Plug in each appliance (one at a time)
and turn on. |
| 4. |
The appliance which trips the ELCB will
require service or repair. |
Safety and Kids
Your children and your home. There are
few things as precious as either of those things. But in your
home, danger often lays waiting for your children. Hot water
is one of those dangers, but there are some things you can
do to make sure your children are safe in your own home.
Hot water can quickly scald a young child. At
60oC, it takes just 1 second for hot water to cause third
degree burns to a child, an injury that could leave scars
and require skin grafting. So teach your children a simple
rule: cold water on first, hot water off first. It will help
reduce the risk to you children wherever they are.
If you have a gas hot water heater and are worried
about the risk to your children, you can also turn the temperature
down to low.
We can also help you choose devices that prevent
scalding, like thermostatic mixing valves, which automatically
mix hot and cold water so temperatures never get hot enough
to burn.
Renovating
| Have someone help you design your new bathroom
/ kitchen. |
| Ask your plumber who his preferred supplier
is and visit them to see what they offer. |
| Think carefully about your fixtures, resist
the temptation to buy what's cheapest. |
| Call in your plumber before any other tradespeople. |
| Make sure you explain to your plumber the
fixtures you plan to install and where. |
Drips
and Leaks
| A leaking tap can damage or stain expensive
basins. |
| Many leaking taps are caused by pits and
grooves in their seats that need to be ground back. |
| Don't overtighten new washers. |
| If you are buying new taps, look for taps
that are convenient for you. Check out single lever mixing
taps or quarter-turn taps. |
| Before you call a plumber to deal with
a leaking tap, run it on full pressure for 10 seconds,
it could fix the problem. |
The Toilet
| Never flush anything that doesn't belong
down the toilet - this includes sanitary products, nappies
etc. |
| Replace cracked toilets immediately, they
can break and cause injury. |
| Before you call a plumber, take the lid
off the cistern and have a look around, it will help you
help the plumber and could save time and money. |
| If you can't fix the problem yourself,
turn off the tap below the cistern, flush the toilet to
empty it and call the plumber. |
Blockages - When the
drain's a little slow.
How many times have you called your plumber to fix a slow
or blocked drain? And yet, like most plumbing problems, blocked
drains can be easily avoided with a little care and the right
measures to keep potential obstructions from washing down
to where they might cause a problem.
| Don't pour things like coffee grounds,
tea bags, vegetable peelings or fat down the sink. |
| Install hair catchers in you shower and
bath, and don't flush things like cigarettes, tampons
or tissues down the toilet. |
| Use a plunger or an old fashioned mop to
force air down pipes if they are blocked. |
| Don't try using an electric eel yourself,
using them wrongly can cause damage. |
| If your plumber uses an electric eel, ask
how much cable was used from the point on entry. |
| If you have a serious blockage we can use
a CCTV to inspect your pipes. |
| Clean your gutters regularly. |
Gas Work - its for
experts only
| Make sure you know where your gas mains
meter and shut off valves are. |
| To turn it off turn the lever so it is
at a right angle to the pipe. |
| Make sure a gas water heater is well ventilated. |
| The first smell of gas turn of at the gas
main and call your plumber. |
Conserving Water
| Think about it: a drip a second is 7,000litres
a year. |
| Look at your daily habits and think about
how you can save water. |
| Install aerators, flow controls and water-saving
devices. |
| Check for leaks and have them fixed as
soon as you find them. |
| Look at your lawn, is one side greener
that the other, you could have an underground leak. |
Landscaping
| Tree roots can cause extensive damage to
sewer lines. |
| Plan ahead, know where you sewer pipes
are before you plant anything. |
| Don't plant any trees over or near sewer
lines, Avoid rubber plants and other problem trees. |
| Think about how shrubs will grow, don't
plant them next to taps. |
Hot Water Systems
| Flush the pressure relief valve on your
water heater every 6-12months, it's the valve at the top
of the tank with a lever attached. |
| Shut off your hot water system when you
go on holidays. |
Safety and kids
| Teach your children to always turn cold
water on first and hot water off first. |
| Consider installing an anti-scalding device
such as a thermostatic mixing valve. |
| To reduce the risk of scalding, turn your
gas hot water heater's temperature to the low setting.
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Telltale
Signs
| Plumbing |
|
| If you have |
The problem may be |
| No water |
Main water
valve turned off, or a burst pipe |
| Low water pressure |
Galvanised pipes, a partly
turned off main or burst pipe |
| Pools of water on you lawn |
Bad drainage or an underground
water or sewage leak |
| Greener grass spots on the
lawn |
An underground water or sewage
leak |
| Gurgling sounds coming our
of your toilet and slow drains |
A partial blockage |
| Excessive water or gas bills |
A hidden leak, running taps or toilets |
| Overflowing outdoor |
Blocked drains |
| Dampness in walls or blistering
paint |
Possible leaks, gutter roofing
problems, grout bad around tiles. |
| A toilet that runs continuously
or is noisy |
A faulty float or perished washers in the cistern |
| A dripping tap |
Damaged washers or a pitted seat |
| Taps that are difficult to
turn off |
A spindle that is ceased, badly
greased or pitted |
| Rusty Water |
Galvanised pipes, an old hot
water tank, mains turned off and on |
Electrical |
|
| If you have |
The problem may be |
| No Power
|
Check with
your neighbours to see if everyone has lost their power.
If so call "Energy Australia" |
Have you lost only part of
your power?
What is working ? |
Check in the meter box to see
if a blown fuse or tripped circuit breaker is the cause
of the problem. |
| Safety Switch
|
If your safety
switch (often known as an RCD or ELCB or Scan Elec) is
in the OFF position try resetting it. If switch goes straight
back off, unplug all electrical appliances and then reset
the safety switch. If the switch resets then plug in your
appliances one at a time until the switch trips. This
appliance is more than likely causing the fault and needs
replacing or repair.
If the safety switch will not reset once the appliances
are all unplugged an electrician is required.
|
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Remember electricity can kill
or cause fires, so if in doubt isolate the power by turning
off the power by switching off the "Main Switch"
in the meter box |
| Electric Water Heater - no
hot water |
Is water leaking out of the
water heater tank or is the relief valve continually running.
YOU NEED A PLUMBER. |
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Otherwise check your fuses
or circuit breaker. If this doesn't rectify the problem
YOU NEED AN ELECTRICIAN. |
| Run out of
hot water |
If you are
on "OFF PEAK" remember one person having a shower
can use up to 80-100 litres of hot water. |
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